Frequently Asked Questions

All lessons occur at our south Lakeland facility where we provide indoor, heated pools.  Our address is 5825 Brannen Road S, located off of Brannen Road S, near Sonny's and the SPCA.

Our pools are indoors; there is no need for sunscreen. The only item you will need to bring with you is a towel for after the lesson. You may also bring a change of clothes if you would like to change before leaving. Children three and under, and older children who are not fully potty-trained, are required to wear a Splash About HAPPY NAPPY swim diaper.

**Before entering the pool area, please have your child/children do the following things: Remove food, gum or candy from the mouth

Remove all adhesive bandages

Use the restroom 

Please arrive five minutes before (no earlier please) the scheduled class time. Parents must accompany children at all times while on the premises. During peak times the parking lot is crowded. Please take into consideration the safety of others and drive slowly and carefully. 

There are changing rooms, a restroom, and a water fountain for your convenience. Please use the check-in kiosk upon arrival.  The swim school can sometimes be a stressful place for new families. Please be considerate of others. Our instructors will most likely be in the water with a lesson when you arrive. Please be seated in the waiting room until swimmers are escorted to their lessons. 

We do ask that you kiss your little one and trust them to the care of our employees. We have viewing areas set up near the pool, where you can see everything happening in the pools via video feed. This allows us to quickly bond with your little one and help them realize that we are there to help them. We always assure them that their parents will be back very soon. We have found that when allowing parents to sit up close, our swimmers often have a hard time paying attention to the lesson and only look for a parent to “rescue” them. We ask that you wait in the viewing room for the entirety of the lesson. As your child thrives in the lessons, our site supervisor may discuss progress and/or showcase your swimmer's new skill or accomplishment. 

Parents/responsible parties must remain on site for each lesson (no matter the age of the participant) to escort children safely to and from the restroom when needed, or to be available in cases of emergencies, inclement weather, or questions. 

Swim lessons will absolutely be safe! Our lessons are completely committed to our swimmers, while we are working on new skills and teaching them to navigate the water. We always have at least one lifeguard on duty and our instructors are professionally trained and certified. 

Please note that your child may be concerned about leaving you in this new environment. Our highly trained instructors typically gain swimmer’s focus quickly by engaging them in conversation and song shortly after parting. Keep in mind that this does not mean that your child will "love" swimming right away. The first few days of lessons are tough. They will be in a NEW environment, working with a NEW person on NEW skills. That can be very overwhelming to anyone, let alone a child. Typically, the anxiety of performing the skill at hand is greater than the actual skill itself. 

Should the weather become a problem, we will contact you within 30 minutes of your lesson time. When lightning is within 5-6 miles, we will evacuate to safe areas. The pool will be cleared of all participants for lightning within said range and will remain clear for 30 minutes after each additional occurrence.  If swim lessons are taking place in the water and inclement weather occurs, there must be 20+ minutes left of the lesson for it to be rescheduled. Cancelled lessons will be rescheduled by Swim Dynamic on a case-by-case basis. If participants choose to not participate on the rescheduled day, the lesson can be moved to a different day with a $20 fee. 

If your child is sick, please let us know with as much advance notice as possible.  We ask that you keep your little one out of lessons until they are fever-free, and/or vomit and diarrhea-free for at least 24 hours.  All lessons must be rescheduled via email or phone and will incur a $20/day rescheduling fee.  Skill Development classes are allowed 4 makeup tokens per year at no charge (with 24hr notice of absence). Same day cancellations can be rescheduled with a $20 rescheduling fee. 

*We will be transitioning to a new rescheduling policy in 2025 in order to lessen rescheduling fees for our clients. 

Unfortunately, our facility does have limitations for lessons. Because our pools are above ground, our pools may not be a good fit for swimmers who need assistance climbing stairs, have injuries or weak joints, or whose weight exceeds the 250lb staircase limit. 

The minimum age requirement for swimming classes at Swim Dynamic is 6 months for our parent-child classes. We also offer classes for toddlers, children, adults, and seniors. 

We keep our class sizes small to ensure personalized attention and instruction. Private lessons are on-on-one with the instructor.  Semi-private includes two swimmers and small groups have no more than four. 

We offer instruction in a variety of styles at Swim Dynamic.  From our Mommy&Me Fun class to adult lessons AND everything in between, we offer a broad knowledge of swimming, water safety and survival skills, as well as stroke development using the SwimAmerica curriculum.  We also work with swimmers to conquer fears and calm anxiety regarding the water. 

The Florida Information Protection Act (FIPA) of 2014 protects the personal information of Florida residents. Personal information shared with the Swim Dynamic is only used for the authorized purpose. Personal information gathered by Swim Dynamic is not disclosed to third parties or other agencies unless required by law. Individuals have the right to delete or request the deletion of their personal data at any time.

ALL lessons and classes at Swim Dynamic require 24-hour notice for rescheduling and/or cancellation.  Without proper notice, families can either cancel or schedule to attend a designated makeup class for a $5 fee.  With proper notice, excused absences AND lessons cancelled by Swim Dynamic (due to inclement weather, etc) will issue a makeup token via email. Makeup tokens will not expire.  Makeup classes are prescheduled events on the Swim Dynamic calendar. 

If you require our assistance via phone/email/social media/text to schedule or reschedule a lesson, please note that you are authorizing us to charge your payment method on file. Classes will be billed on the first of each month and require a 30 day written drop notice in order to and stop payment. *please also see Billing Authorization Policy. Punch Passes expire 30 days after purchase and are not able to be extended.

Swim Dynamic is committed to kindness and treating everyone with respect.  Upon immoral or unethical behavior, we hold the right to terminate any agreement with said client, at our discretion. 

Children three and under, and older children who are not fully potty-trained, are required to wear a Splash About HAPPY NAPPY swim bottom. If a family chooses to opt out of our swim bottom requirement, and their child has an accident in the pool, said family will be subject to a sanitization and loss of class time fee of $400.